Tips On How To Interview A Tenant

When interviewing a tenant, a property manager should choose the right words in order to create a good relationship with the tenant. The choice of words and statements create an impact on how a prospect tenant reacts to what the property manager says.

Tenant Screening Tips for Property Managers

Some of the common statements that property managers/representatives ask during an interview are listed below. Suggestions on how to restate these statements in order to build rapport to the customer are also listed.

  1. “Do you have any questions or concerns about the unit?” — It is better if the property representative states it this way: “I would like to make sure that I have thoroughly explained the application (including the amenities, features, etc.) to you. Please tell me if you still have questions.”
  1. “You do not have to worry about the application process. You are definitely in good hands because I have done this for many times.” — Here is an improved statement: “We already have all the documents and information needed for your application process. Do you have any other concerns or questions that I have not yet answered?”
  1. “I agree that the one you talked to (receptionist, customer service representative) was rude and that you were not assisted well. He was just tired and not in the mood.” — A tenant does not want to hear this excuse from the property management. Here’s a better statement: “I am very sorry if our staff was rude to you and if you weren’t assisted with your concerns. Can you please tell me what happened so I can see to it that this never happens again?”
  1. “Do you understand that there is a penalty for late payments?” — This will sound rude to your prospect tenant. It will be better if you state it this way: “I would just like to be sure that I have properly explained our late payment policy. Please let me know what you understand regarding our payment policy for rent.”
  1. “I have called this appointment to talk to you regarding noise complaints from neighbors. I will be able talk to you about your concerns on pest control in another meeting.” — It will be much better if it is stated this way: “Since we have already discussed concerns about noise complaints, we may now talk about your concerns on our pest control policy.”

Property managers or representatives should not only discuss to tenants about rental policies and their amenities. It is also better to ask them to repeat the information shared to know if the tenant has clearly understood these rules. Many tenants sign agreements that they do not read intently. So it is best that the property management team and the tenant have a healthy discussion on all these before signing any contract.



Time Management Tips for Property Managers

Time Management Tips for Property Managers

Property managers have a very heavy workload. Aside from paper works, they also handle issues from tenants and staff. This only means that there is so much to do but very little time to accomplish all the work.

According to a study, we waste an estimated forty percent of our workday and it turns out that the main reason to this is bad organizing skills and failure to catch up to the increasing workload and demands.

Thus, property managers are always faced with the challenge of completing all tasks efficiently. Since they get a number of interruptions in a workday, completing a part of the main task is remarkable. Also, recovering your concentration after a distraction will surely take a little while.

In a workday, property management is not only interrupted once. Let’s say they are interrupted ten times in a day and it takes about 10-15 minutes for them to get back to their work. Thus, around 100-150 minutes is wasted from a property manager’s time.

Property managers act on numerous issues in one day from handling leases with tenants, prospect tenants, solving maintenance issues, collecting rent, inspecting a property, marketing, and many more.

Planning is the key to avoiding a jam-packed schedule. Once you create a plan, you can better avoid distractions.

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A property manager simply needs to change his or her work habits to be able to cope up with work. Here are some tips:

  1. Complete priority tasks early. In every workday, create a plan that will allow you to finish the priority tasks as early as possible. This should be effective since mornings are the best time for decision making.
  2. Complete one task at a time. There are tasks that will surely take most of your time. Try to break down these kinds of tasks to smaller increments and make sure to complete this task before moving on to the next one.
  3. Check emails and return phone calls on mid-mornings. Emails and phone calls have the power to ruin your plotted schedule. Thus, it is best to return phone calls and prioritize those that need immediate attention. And if possible, delegate other work to staff.
  4. Do field work in the afternoon; Activities out of the office which include meetings with tenants, landlords, property inspections, and tenant screenings should be done simultaneously in the afternoon.
  5. Assessment at the end of a workday. Review your plan for the day and see if you have accomplished the tasks that you need done. This is also the time to check for any tasks that needs follow-up or rescheduling.

Time management is the best solution for property managers who are having a difficulty in finishing all tasks. There will be workdays where their plans are not attained, but it is still recommended that a plan is made for every single day in work. And remember to always stick to the planned schedule so that property managers may finally say goodbye to poorly managed tasks.

People Who Choose To Rent

There are a variety of reasons as to why people opt to rent rather than buy a house. Most of the time, the limitations in finances is the main reason for not purchasing a house. It could also be because people are scared off by the United States housing bubble where housing prices are fueled by demand. Some people also tend to change their view in their American Dream and home ownership isn’t part of it already.People who choose to rent

People who decide to rent for a long time can provide a few advantages and disadvantage to property owners and managers. One advantage that tenants give to the property owner and manager is that they do not have to worry about a lot of property turnovers and vacancies. However, a disadvantage to people who rent for many years is that they tend to think that they own the property, even if they really don’t. The rental property might end up having painted walls that the property owner didn’t choose or isn’t aware of. Thus, property owners and property managers should be clear with the rules when it comes to house decoration and home improvement.

On the other hand, tenants do not value a rental property that much compared to the owners themselves. A backyard filled with dried leaves during fall or piled up with snow during winter or infested with too much weed can be one of the signs that tenants do not care that much. Property owners and property managers must make sure that the responsibility on yard care has been discussed. If it has been decided that the tenant takes this responsibility, then it is best that the property manager or a staff can drive by every month to check if he or she holds up to the deal.

Another issue for most tenants is pet ownership. During the signing of contract, property managers must make sure that the policy on pets has been discussed. Be mindful that if pets are allowed in the property, property owners might have to add costs for replacing carpets or repair scratches before the property is rented again.